โ† Payments & collections
Smart collection

Smart B2B collection:
adapts, learns and scales by itself

Each client has their payment profile, sector, country and history. The collection engine knows it and adapts the strategy automatically: retries at the optimal time, personalised communication and progressive escalation. You don't touch anything.

Collection #4821 ยท in progress
Attempt 1 ยท Direct debitโœ• Failed
Attempt 2 ยท Cardโœ• Failed
Attempt 3 ยท Payment linkโณ Sent
๐Ÿ“ง Adaptive collection ยท ReminderScheduled
โ‚ฌ3.450 ยท Adaptive strategy
95%
Resolved without intervention
4
Adaptive collection phases
0h
Chasing collections
24h
Automatic reconciliation
The problem

Chasing collections is the most thankless and expensive job in your company

A collection fails and nobody notices hasta que alguien reviews it. Days pass. Your days. Tu cliente ni sabe que tiene un pago pendiente. The manual chain starts: call, request another method, retry a mano. Semanas para collect something that should be automatic.

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Manual chasing

Call, send emails, wait for response. Tu equipo financiero dedicado a recaudar en vez de analizar y planificar.

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Impossible reconciliation

Was this payment collected? By which method? When? Without a centralised system, every month is an administrative battle.

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One method, zero alternatives

If the method fails, the manual chain begins. Without an automatic plan B, every failed collection is a problem.

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Avoidable defaults

Many defaults are not intentional. They are technical failures, temporarily empty accounts or expired methods. Con automatic retries, se resuelven solos.

The solution

Smart collection B2B: la estrategia se adapta al cliente, no the other way around

It's not just retrying with another method. It's knowing when to collect, how to communicate and what tone to use with each client based on their profile, sector, country and payment behaviour.

Phase 1 ยท Automatic collection

Collection on the agreed date

Executed with the client's preferred method. Silent, automatic, frictionless. If it works, nobody notices โ€” ideal.

Phase 2 ยท Smart retries

Alternative method at the optimal time

Retries are not random. The platform chooses which method and when, based on payment behaviour and sector patterns.

Phase 3 ยท Personalised adaptive collection

Communication adapted to each client

Each notice adapts to the client's sector, country and history. A distributor in Germany is not the same as a SaaS in Spain. Tone, channel and timing change. And improve with each cycle.

Phase 4 ยท Progressive escalation

From friendly reminder to formal communication

If the delay persists, communication evolves gradually: from flexible options to formal notifications making the situation and implications clear. Professional, documented.

What sets us apart

A collection engine that learns from every B2B client

Not just automation. Intelligence that improves with every operation. The platform learns each client's payment patterns and adjusts the collection strategy accordingly.

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Learns from behaviour

Cada cliente tiene un perfil de pago que evoluciona: when they pay, how they respond, which channel they prefer. El sistema adapta la estrategia to each pattern.

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Adapted by sector & country

Los plazos, la cultura de pago y expectations vary between sectors and countries. Communication adapts automatically to each cliente.

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Real-time reconciliation

Every collection, attempt and communication syncs with your ERP automatically. Complete traceability without effort manual.

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Protects the commercial relationship

Good collection management not only recovers dinero โ€” protege the relationship with your client. The right tone en el momento adecuado marca la diferencia entre retener un cliente y perderlo.

FAQ

FAQ about automated B2B collection

What is smart B2B collection?
Automated collection that adapts its strategy per client and invoice. Instead of sending the same reminder to everyone, it analyses payment history and adjusts timing, channel and intensity to maximise collection without damaging commercial relationships.
How many retry attempts before escalation?
Progressive 4-phase strategy: punctual automatic collection, smart retries with different payment methods, personalised dunning communications, progressive escalation with legal capacity if needed.
Does it work with all payment methods?
Yes. Manages SEPA direct debits, transfers, direct debits and any configured method. If one method fails, it can automatically retry with another available method.
Can I configure collection rules per client?
Yes. Define different rules by client segment, amount or debt age. The system also learns from each buyer's behaviour and adjusts automatically.
How much time does it save vs manual collection?
According to EU Payment Observatory data, companies spend an average of 10 hours per week chasing payments. Smart collection eliminates those hours.

Want to see smart collection in action?

Free demo, no commitment.