โ† Defaults & disputes
Dispute resolution

B2B commercial disputes:
resolved with data, not conflict

Una a return, an invoice disagreement, an incomplete shipment. Disputes are inevitable. What is not inevitable es que destruyan la commercial relationship.

Dispute #892
Pedido50 uds
Entregado48 uds
StatusMediation
12 registros
100%
Traceability
<48h
Average resolution
0โ‚ฌ
Cost per dispute
0
Disputes without data
The problem

A poorly managed dispute costs more than the default

What was ordered? What was delivered? When was it invoiced? Sin traceability, every dispute is your word against theirs.

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Sin datos, solo versiones

Sin un registro inmutable, every dispute is a "he said / she said". Imposible resolver con objetividad.

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Relaciones que se rompen

A client mistreated in a dispute won't return. And they'll speak badly of you. The reputational cost is real.

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Tiempo y abogados

Weeks of internal management. Months if escalated. Nobody wins in a long dispute.

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Objetivo equivocado

The goal isn't to win disputes. It's to resolve them quickly and protect the relationship to keep selling.

The solution

Complete traceability & professional mediation

Every transaction in FutureBNPL has a record completo: order, delivery, invoice, collection, communications.

Traceability inmutable

Every step thatda registrado con fecha, hora y detalle.

Soporte dedicado

Mediation entre ambas partes con los datos sobre la mesa.

Mecanismos formales

Fast, with guarantees and no need for courts.

FAQ

About disputes

What types of disputes does it manage?
Defective or incomplete goods, billing discrepancies, delivery delay claims, disagreements over agreed terms, and any issue blocking invoice payment.
How does digital dispute mediation work?
Both parties register their version with supporting documentation. The platform provides full traceability (order, delivery note, invoice, communications) and facilitates evidence-based resolution proposals.
Does an open dispute block seller payment?
Not necessarily. With active credit insurance, the seller already collected in 24h. The dispute resolves in parallel without affecting seller cash flow.
How long does dispute resolution take?
Depends on complexity. Simple documentary disputes (invoice errors) resolve in days. Those requiring goods inspection or deeper mediation may take weeks, with traceability at every step.
What's the difference between a dispute and a default?
Default: buyer doesn't pay without justification. Dispute: buyer doesn't pay due to a legitimate claim. FutureBNPL manages both with different processes.

Want to resolve disputes with data?

Free demo, no commitment.